Effective Date: October 2026•GST Registered Facility•Gurugram, Haryana
Important Notice on Custom Manufactured Products
Every item produced at Command Print Co. (visiting cards, satin lanyards, ceramic mugs, custom acrylic signs, DTF apparel, and NCR bill books) is custom-fabricated with client-provided branding, designs, and dimensions. Because personalized goods cannot be repurposed or resold, orders cannot be returned or refunded once production has commenced, except in cases of manufacturing defects or transit damage as outlined below.
1. Order Cancellations
Prior to Proof Approval / Prepress Setup: You may cancel an order before digital proof approval or before plates, screens, and cutting dies are prepared. In such cases, a 100% refund will be issued (minus nominal payment gateway processing charges of 5%).
After Proof Approval & Machine Setup: Once the proof is approved and material cutting, printing, or laser fabrication begins, orders cannot be cancelled or refunded.
2. Reprint Guarantee & Free Priority Reprints
We pride ourselves on manufacturing precision. If your order exhibits any of the following verifiable defects attributable to our workshop:
Significant color drift or misalignment that deviates markedly from the approved digital proof and standard CMYK tolerances.
Incorrect material, substrate, GSM weight, or finish supplied compared to your invoice specifications.
Trimming or die-cutting errors exceeding our standard tolerance of ±1.5 mm.
Missing order quantity or wrong hardware attached (e.g. dog hook crimping vs. alligator clip on lanyards).
Our Resolution: We will immediately produce a 100% Free Priority Reprint and dispatch it via express courier at our expense, or issue a full credit note/refund if a reprint cannot meet your hard deadline.
3. In-Transit Damage Protocol
We package every consignment with heavy-duty multi-layer bubble wrap and rigid boxes. However, if goods arrive damaged in courier transit (e.g. cracked acrylic letters or broken ceramic mugs):
Inspect the shipment upon receipt and notify us within 48 hours of delivery.
Send an unboxing video or photographs clearly showing the damaged outer box and the broken units to our support team via WhatsApp (+91 72900 00716) or email (support@commandprint.in).
We will arrange a swift replacement run for the damaged units immediately.
4. Exclusions from Refund / Reprint Eligibility
The following situations are not eligible for refunds or free reprints:
Spelling mistakes, typographical errors, incorrect contact numbers, or low-resolution images that were present in the client-approved proof.
Natural chromatic shifts between backlit RGB computer screens and reflected CMYK physical prints.
Delays in courier delivery caused by incorrect shipping addresses provided by the client, recipient unavailability, or force majeure events.
5. Refund Processing Timeline
Upon verification and approval of a refund request, the funds will be credited to the original payment method (bank account, credit/debit card, or UPI VPA) within 5 to 7 business days.