Help centre
How can we help?
Search our guides on ordering, artwork, payments, delivery and refunds, or browse by topic.
/
Loading articles…
Popular:
Browse by topic
- Getting started & orderingHow to order, quantities and price tiers, custom sizes, bulk quotes and sharing products.5 articles
- Artwork & designFile types, resolution, bleed, free proofs, design help and the online design studio.4 articles
- Payments & GSTUPI, cards, net banking, cash on delivery, advances and GST invoices.2 articles
- Shipping & deliveryProduction and courier times, delivery charges, workshop pickup and installation.3 articles
- Returns, refunds & reprintsCancellations, our reprint guarantee, reporting a problem and how refunds are paid.4 articles
- Orders & accountTracking, order statuses, changing an order, signing in and saved addresses.4 articles
- Product guidesVisiting cards, standees, lanyards, mugs, stickers and signage, explained.6 articles
Popular articles
- Track your orderEnter your order ID and the email or phone you ordered with on the Track order page, or see every order in your account.
- How long will my order take?Total time = production time + courier time. Delhi NCR gets same-day or next-day delivery; metros usually 2–3 business days after dispatch.
- Artwork file types, resolution and colourSend PDF, AI, CDR, EPS, PSD, PNG or JPG at 300 DPI (100–150 DPI for big banners), in CMYK where you can. Here’s how to get it print-ready.
- Our reprint guarantee: what’s coveredIf your order clearly differs from the approved proof (wrong material, colour drift, cutting errors, missing pieces) we reprint it free.
- How refunds workOnline payments are refunded to the original method through Cashfree. COD and direct UPI refunds are paid out by our team. Here’s what to expect.
- GST invoices and claiming input creditEvery order comes with a GST invoice (our GSTIN 06FYEPD8698J1ZV). Add your company GSTIN at checkout to claim input tax credit.
Still need help?
Talk to a real person at our Gurugram workshop.
Monday - Saturday: 10:00 AM - 8:00 PM IST