Changing an order
Need to change the design, quantity or address? Tell us before you approve the proof. After production starts, changes may not be possible.
Updated
The proof stage is your chance to change anything. Message us with your order ID and what you’d like changed.
| What you want to change | Before proof approval | After production starts |
|---|---|---|
| Text, design or artwork | Yes, we’ll send a new proof | Not possible without reprinting at extra cost |
| Quantity, size or material | Usually yes. The price may change | Usually not possible |
| Delivery address or phone | Yes | Usually yes, until it’s handed to the courier |
| Switch to workshop pickup | Yes | Usually yes, until it’s handed to the courier |
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Related articles
- Cancelling an orderYou can cancel before you approve the proof. Once production starts, custom printed orders can’t be cancelled or returned.
- Your free proof before printingWe send a free digital proof on WhatsApp for every order. Nothing is printed until you approve it, so check it carefully.
- Track your orderEnter your order ID and the email or phone you ordered with on the Track order page, or see every order in your account.
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