Our reprint guarantee: what’s covered

We stand behind our work. If something we made doesn’t match the proof you approved, we’ll put it right with a free priority reprint, sent at our cost.

What’s covered

• Colour drift: colours clearly different from the approved proof, beyond normal print variation.
• Wrong material or finish: for example, a different paper weight, or plain matte when you ordered matte lamination.
• Cutting errors of more than ±1.5 mm, our standard cutting tolerance.
• Missing quantity: fewer pieces than you ordered.
• Wrong hardware: for example, the wrong hook or clip on lanyards.
• Damage in transit: items that arrive broken or damaged.

If a reprint can’t reach you in time for a firm deadline, we can offer a credit note or a refund instead.

What isn’t covered

• Mistakes that were in the proof you approved, such as spelling errors, wrong phone numbers or a wrong logo.
• Blurry or pixelated prints from low-resolution images you supplied.
• Small colour differences between your screen (RGB) and print (CMYK).
• Courier delays caused by an incorrect address or no one being available to receive the parcel.