How to report a damaged or wrong order
Send photos or an unboxing video on WhatsApp within 48 hours of delivery, with your order ID. We’ll review it and arrange a reprint if it’s covered.
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If your order arrives damaged or isn’t what you approved, we want to know quickly so we can fix it. Please report it within 48 hours of delivery.
What to send
Step 1: Your order ID
It’s in your confirmation email or WhatsApp message (for example ORD-123456).
Step 2: Photos or an unboxing video
Show the outer box and the problem clearly. For damage in transit, include the damaged packaging.
Step 3: What’s wrong
A short note, such as “20 cards missing” or “wrong hook on lanyards”.
- WhatsApp: +91 72900 00716
- Email: support@commandprint.in
What happens next
- We review your photos against the approved proof and your order.
- If it’s covered, we arrange a free reprint or replacement, sent at our cost.
- If a reprint can’t meet your deadline, we can offer a credit note or a refund instead.
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Related articles
- Our reprint guarantee: what’s coveredIf your order clearly differs from the approved proof (wrong material, colour drift, cutting errors, missing pieces) we reprint it free.
- How refunds workOnline payments are refunded to the original method through Cashfree. COD and direct UPI refunds are paid out by our team. Here’s what to expect.
- Track your orderEnter your order ID and the email or phone you ordered with on the Track order page, or see every order in your account.
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