How refunds work
Online payments are refunded to the original method through Cashfree. COD and direct UPI refunds are paid out by our team. Here’s what to expect.
Updated
On this page
When you’ll get a refund
- You cancel before approving the proof (minus payment-gateway charges, typically 5%).
- A covered problem can’t be fixed with a reprint in time for your deadline, and we agree a refund instead.
- We have to cancel your order after you’ve paid, for example because the artwork breaks our content rules.
How you’re paid back
| How you paid | How the refund reaches you |
|---|---|
| Online: UPI, card or net banking (Cashfree) | Back to the same card, bank account or UPI ID, processed through Cashfree. |
| Cash on delivery | Our team pays it to your bank account or UPI ID. We’ll ask you for the details. |
| Direct UPI or bank transfer to us | Our team pays it back to your bank account or UPI ID. |
How long it takes
Once a refund is approved, online refunds usually reach your account in 5–7 working days, depending on how quickly your bank or card issuer processes it. For refunds paid out by our team, we’ll message you when the payment is sent.
Was this article helpful?
Related articles
- Cancelling an orderYou can cancel before you approve the proof. Once production starts, custom printed orders can’t be cancelled or returned.
- Our reprint guarantee: what’s coveredIf your order clearly differs from the approved proof (wrong material, colour drift, cutting errors, missing pieces) we reprint it free.
- Ways to payPay online by UPI, card or net banking through Cashfree, or choose cash on delivery (COD) where offered. Large custom jobs may need an advance.
Still need help?
Talk to a real person at our Gurugram workshop.
Monday - Saturday: 10:00 AM - 8:00 PM IST